Return & Refund Policy

At 【请替换：店铺名称】, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible to return the item under the conditions outlined below.

Return Eligibility

Return requests must be submitted within 30 calendar days of the delivery date.

To qualify for a return, items must meet all the following criteria:

Unused and undamaged
In their original condition
Accompanied by original packaging, labels, and accessories
Suitable for inspection and resale

Items returned without original components, showing signs of use, or damage caused after delivery may not be eligible for a refund.

Non-Eligible Returns

The following items generally cannot be returned:

Customized or personalized products
Downloadable or digital products
Gift cards or promotional certificates
Clearance or final sale items
Items damaged after delivery

Return Process

Please contact our customer service team at 【请替换：客服邮箱】 to initiate a return. Returns must be shipped back within the specified return window.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect due to our error. Return shipping fees will be calculated and displayed at checkout for initial purchases.

Refunds

Once we receive and inspect your returned item within 2-4 business days, we will verify eligibility for a refund. Approved refunds will be issued to the original payment method.

Please allow 7-10 business days for the refund to process after approval. Your bank or credit card company may require extra time to post the refund to your account.

Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please keep all original packaging and contact us immediately at 【请替换：客服邮箱】 to resolve the issue promptly.

Order Cancellation

You may request to cancel your order within 12 hours of purchase. After this cancellation window, orders that have been processed or shipped cannot be canceled.